Seliecone Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information when you interact with us, through our website, by phone, by email, or in person on a job site. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The information we collect depends on how you interact with us. Typically it includes:
We may also collect anonymous technical data when you visit our website, such as your browser type, device, IP address and pages visited, through standard analytics tools.
We collect personal information directly from you, including when you:
We may also collect information from third parties such as builders, strata managers, real estate agents or referrers who engage us on your behalf.
We use your personal information to:
We do not sell your personal information to anyone. We do not use it to send unsolicited marketing.
We only share your personal information where it is reasonably necessary, including with:
Where information is shared with third parties, we take reasonable steps to ensure they handle it in accordance with this policy and the APPs.
Photos you send us during the quoting process are used to assess scope. We may, on completion of a job, take our own photos of finished work for our records and, with your express permission, for use on our website, social media or marketing material. We will never publish identifying property details (full address, owner name) without your consent.
We store personal information securely in cloud-based systems and physical records. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure. These steps include password-protected systems, restricted internal access, and encrypted communication where appropriate. No method of transmission or storage is completely secure, but we do our best to apply industry-standard protections.
We retain personal information for as long as is necessary to fulfil the purposes outlined in this policy, comply with our legal and tax obligations, and resolve any disputes.
Our website uses cookies and similar technologies to remember your preferences, measure traffic and improve the experience. You can disable cookies through your browser settings, but some parts of the site may not function as intended if you do. We may use Google Analytics or similar tools to understand how the site is used in aggregate. No personally identifying information is collected this way.
Under the Privacy Act, you have the right to:
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
If you believe we have breached your privacy rights, please get in touch first. We take complaints seriously and will work with you to resolve the matter. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available at this page, with the "last updated" date at the top.
For any privacy-related questions or requests, contact us at:
Seliecone Pty Ltd Email: elie@seliecone.com.au Phone: 0420 80 74 34 Licence: 353 889c
